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It efiling forgot password otp option

Kavithra (Consultant) (53 Points)

20 July 2014

The OTP option introduced by ITD for resetting the password is not available for all PANs. In certain cases, it works but in case of others, the OTP Option itself is not available in the drop down menu. Please help for a solution

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7 Replies

vishak (accounts) (488 Points)
Replied 20 July 2014

We have three option for resetting online password do u have previous year itr copy and bank details ?

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Tribhuvan Aditya Singh (Student as well as Self-employed) (3710 Points)
Replied 20 July 2014

i havent tried the option yet, but the logical reason that i find is that otp option may not be available for those PANs whose contact details have not been verified yet.

Kavithra (Consultant) (53 Points)
Replied 21 July 2014

All the three available options cannot be exercised since the mob No, Email and the Bank account number were wrong in the previous return. Also the secret question is not known

Rajan (Service) (157 Points)
Replied 22 July 2014

Dear Kavithra, OTP option is available on to those assessee who have registered at efiling but have not uploaded the income tax return.

Thank you.

Rajan (Service) (157 Points)
Replied 22 July 2014

Dear Kavithra, OTP option is available on to those assessee who have registered at efiling but have not uploaded the income tax return. The reset password will be processed after12 hours from resetting the same.

Thank you.

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Kavithra (Consultant) (53 Points)
Replied 23 July 2014

Then what is the solution to reset password in the absence of DS, secret question, and Ackowledgement/Bank account no.?

CS Advocate Abhishek Goyal (M Com FCS LLB M-AIMA ) (13706 Points)
Replied 25 July 2014

Yes its true that otp option is not available for all PANs for some strange reason known only to CPC or efiling people. In the absence of security question answer, otp, bank a/c and e-filing acknowledgment number, password reset is not possible.