Issue regarding Orientation Training certificate not yet generated

Hi, I completed my OT from Hyderabad in Jan-Feb 2020. Now I have to start my articleship training so I need OT certificate which is not yet generated. My ITT certificate is generated with no issue which course was completed in July2019. I contacted ICITSS Support from helpdesk but they are saying they can't find data in BKC database. I'm western region student and completed training from Hyderabad.