Invoices transmitted to icegate but refund not received

Tide (Taxpayer) (76 Points)

05 December 2018  

One of my firms had 2 export invoices with payment of tax, one in July and one in August 2017. The status says that both invoices have been transmitted to Icegate, but we have not yet received the refund. Do i need to create an Icegate account for it? Where can I check the refund status? What should I do to get the refund processed soon? Thank you.