Hello All,
My first post here, really hoping someone can help/advise me on this. Kindly excuse if I make any error in the jargons.
I received the intimation 143(1) on 20/08/2019 determining that I have a refund for AY 2019-20. The latest status on the tax filing website is that my ITR has been processed. My primary bank account is with Standard Chartered Bank.
As per the NSDL website, the status is "Refund is already credited to your bank, please contact your bank" dated 22.08.2019.
Till date i have not received any refund in my bank account. I have called the ITR SBI helpdesk, all the can tell me is that they have credited the amount in the bank. They gave a me a reference number to check with my bank, however my bank has no idea what that reference number is.
As per their instructions, I called the CPC helpline number. They told me that Standard Chartered Bank is not integrated with the income tax department therefore it has not been pre validated yet. After that conversation I have pre-validated my YES bank account almost a week ago.
Till date, no one has an idea where my refund is and I cant even raise a re request as the portal says I have no failed Refunds.
Kindly advise. Thank you.