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Income tax log in issue

03 March 2017

Last year return was filed online,But this year when i tried log in .it is showing that user id does not exist.how is it possible.I have checked itr v receipt status with the same PAN ,it is showing received status.& agnain when i tried to register , its allowing me to register.How is it possible as last year return was filed with the same id.

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3 Replies

Dhirajlal Rambhia (SEO Sai Gr. Hosp.) (177886 Points)
Replied 03 March 2017

Very interesting. Never come across such situation. Only departmental officer/s can give advice.

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Sanjay S (Chartered Accountant) (1375 Points)
Replied 03 March 2017

Sounds quite Strange...

However, you could check whether your PAN still exists in IT records by visiting the following link:

https://onlineservices.tin.egov-nsdl.com/etaxnew/tdsnontds.jsp

We have to visit the above site, because today the 'Know your Jurisdiction' option cannot be accessed without logging into the INCOMETAXINDIAEFILING website.

Once the site opens, you may select "ChallanNo. / I.T.N.S 280" meant for Income tax or SAT payments. Once the form opens up, you can provide the client's PAN along with some dummy data in the other mandatory fields. Then click on PROCEED.

If the PAN exists in IT records, the full name of the assesse as per the IT Dept database shall appear on the confirmation screen. Thereby you can confirm whether the PAN is still valid..

You may anyway have to contact IT dept.

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Amsaleka Baskar (2 Points)
Replied 29 April 2021

Hi Bhavesh,

how u have resolved that issue? i am facing same issue now, i registered through website and while i logging in, its not allowing me, when try to reset password, it shows user id doesn't exist. could u pls help how u resolved?