Income tax

Income tax return that i have filed this year , i claimed for 80 C deduction there ( for the tax refund on the interest amount of the fixed deposits). Also i filled the form 16 in which it was written that it will be submitted by bank not me .i have yet not received the refund amount . Was i required to file any other form as well alongwith ITR? Also any helpline where can i contact for my refund query ?  Please Guide.