Here are 2 excellent cases on, ' Difference between focusing on
problems & focusing on solutions'
Case 1
When NASA began the launch of astronauts into space, they found out
that the pens wouldn't work at zero gravity (ink won't flow down to
the writing surface). To solve this problem, it took them one decade
and $12 million.
They developed a pen that worked at zero gravity, upside down,
underwater, in practically any surface including crystal and in a
temperature range from below freezing to over 300 degrees C.
And what did the Russians do...?? They used a pencil.
Case 2
One of the most memorable case studies on Japanese management was the
case of the empty soapbox, which happened in one of Japan's biggest
cosmetics companies. The company received a complaint that a consumer
had bought a soapbox that was empty. Immediately the authorities
isolated the problem to the assembly! line, which transported all the
packaged boxes of soap to the delivery department. For some reason,
one soapbox went through the assembly line empty. Management asked its
engineers to solve the problem.
Post-haste, the engineers worked hard to devise an X-ray machine with
high-resolution monitors manned by two people to watch all the
soapboxes that passed through the line to make sure they were not
empty. No doubt, they worked hard and they worked fast but they spent
a whoopee amount to do so.
But when a rank-and-file employee in a small company was posed with
the same problem, he did not get into complications of X-rays, etc.,
but instead came out with another solution. He bought a strong
industrial electric fan and pointed it at the assembly line.
He switched the fan on, and as each soapbox passed the fan, it simply
blew the empty boxes out of the line.
Moral : Always look for simple solutions.
Devise the simplest possible solution that solves the problems.
Always Focus on solutions & not on problems.
So the end of the day the thing that really matters is HOW ONE LOOK
INTO THE PROBLEM, mere
perceptions can solve the tough problems.
Focus on solutions & not on problems
Sameer Medhekar (Student) (4140 Points)
15 February 2009