· Minimum requirement to view the videos
To view the videos you need 1) CAclubindia account 2) PC/Laptop with stable internet connection 3) Browser (IE9/FF/Chrome/ etc)
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· Can i download this videos ?
No . Videos cannot be downloaded, these videos can only be streamed and viewed online. We also do not provide CDs/DVDs.
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· I paid for a course.. but i am unable to view the videos
Please mail us with a screenshot of the error at coaching @ caclubindia.com
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· Can i share/transfer this videos with my friends ?
No. Videos are not transferable
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· Video is not playing ?
If videos are not playing. Following might be the reasons 1) Internet not working 2) You have logged out of CAclubindia 3) Check for any virus 4) Stop any other downloads/torrents or antivirus update running in background 5) Your Internet bandwidtth is being shared with some other computer 6) May be you are behind some firewall. 7) For wireless Internet devices(eg : photon/datacard) you are in areas were there is no/weak reception .
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· Video stream is slow
All our videos are hosted on world class servers. At times due to network congestion you might face some issue.
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· I am getting stack overflow error
This is a known issue with Internet Explorer 6/7/8 . we suggest you should switch to Internet Explorer 9 / Google Chrome / Mozilla Firefox
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· Can i resume video from last point where i left ?
To resume the video from last location you need to let it buffer again to the point where you last left it and then play from there. Your session time will not be used when the video is buffering, session timer is used only when the video is playing. Kindly note you cannot drag the video if its not buffered to your last location.
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· I have a doubt whom to ask
You can always post your course related doubts in CAclubindia forum / experts. For any technical issue please mail us at coaching @ caclubindia.com
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· Do you provide notes ?
Materials are provided in eBook format for few mentioned subject on the site.
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· Are the videos same quality as shown in demo ?
Yes. Original videos are larger in size then demo video. They use approx 75% of your screen space.
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· What are the mode of payments ?
Credit cards(except mastercard) , net banking(all major banks), debit cards(all major banks) and direct cash/cheque/neft deposit are the modes of payment available currently.
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· Do you accept offline payment ?
Yes. You can make a cash deposit in our bank account. To make a deposit call us at 0-88803-20003.
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· My bank is not listed in your payment page
You can opt for offline modes of payment viz cash/cheque/neft deposit.
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· Can i cancel my subscripttttion ?
No you cannot cancel your subscripttttion
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· Video is stuck in middle ?
Please start from beginning. Let the video buffer to the location where you last left it and then drag the player.
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· My net is slow..how can i view videos ?
Of course you can view the video over slow internet connection too. All you need to do is click on the pause button and wait for sometime so that video can get buffered. Minimum recommended speed is 512 Kbps.
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· Can CCI coaching be viewed on mobile ?
Videos can be viewed only on a web browser and are not compatible with mobile devices.
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· Chapters are missing from subject
Content call is taken by the teacher and its a editorial decision. Teacher add/delete a chapter and topic keeping in mind limited time that a student has and to keep the video to the point.
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· Is this a crash course or full course ?
Full course.
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· Are all the topics covered ?
Topics covered are mentioned in the index. Content call is taken by the teacher and its a editorial decision. Teacher add/delete a chapter and topic keeping in mind limited time that a student has and to keep the video to the point. We strongly suggest you to go through the index of topics before buying a subject. We do not entertain calls/emails related to content/editorial issues.
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· When does my subscripttttion expire ?
Subscripttttion expires on 20th May 2012 or 150 hours of session time whichever is earlier. For CPT subscripttttion will expire on 20th Dec 2011.
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· Do i need extra hardware to view the videos ?
Not exactly. For better audio and concentration you can use a headphone.
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· When will videos be activated once the payment is done ?
Videos will be activated as soon as you make payments. If in case you are not able to view the videos even after making payment please mail us at coaching @ caclubindia.com. Package purchase takes 12 to 24 hour for activation.
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· How many hour can i view the videos ?
Each subject can be viewed for 150 hours . Except for CPT which can be viewed for 500 hours.
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· How many times can i revise a subject ?
You can revise a subject depending on the total time of a particular subject. For eg: If Financial reporting is for 29 hours that means you can see the video 5 times approx.
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· What are the discounts available ?
10% discount is available for each subject and 15% discount is available for each group in IPCC/Final. On purchase of whole course of IPCC/Final a discount of 20% is provided.
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· What are the benefit of online coaching ?
The major benefit of online coaching is that it gives you the ability study from anywhere anytime as per your convenience. It saves your travel time and gives you the flexibility to repeat viewing of lectures.
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· How is the session timer calculated ?
Timer is calculated only on the basis of number of hours you click play and the video is playing. Time is not calculated if video is paused and its only buffering.
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· What do you mean by buffering ?
Buffering mean temporary download of video in your computer for viewing.
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· Few TIPS for viewing videos
Play video for 20 sec pause it and then let it buffer for 10 min for smooth viewing.
If you are leaving for lunch for 30 to 45 min while studying, we would suggest you to play pause the topics you are planning to study and let them buffer when you are on a break.
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