I believe that this provisio is added to help exporters and not to hold their money.
It is very clear that as destination of goods are outside India, it is meant for export and export is zero rated under GST. DHL has to to is apply for LUT and then they dont have to apply gst. But they dont want to do that. If you
I am fighting this with DHL from past 3 months. I asked them they should either apply cgst or no gst and it they are applying IGST then they should give me in written that if my gst got struck because of wrong billing then they will reimburse me, but they are not responding. I think you should also ask them to take responsibility of their billing.
Please share your number if you facing same issue as well. It is effecting big time our business.
Kind regrads