Errors in cash ledger offset

SIANCE LAST TWO MONTHS i AM FACING A PECULIAR PROBLEM WITH GST  RETURN FILING.i HAVE PAID CGST,SGST & IGST IN ONE CHALLAN.BUT WHILE I PROCEED TO FILE MY RETURNS AND OFFSET IT IS SHOWING ONLY CGST AND SGST AMOUNT AS APID AND IT IS AGAIN ASKING ME TO PAY.STRANGE.WHEN I POSTED MY GRIEC VANCE  IN THE REDRESSAL PORTAL IT GOES TO BLIND EYES AND DEAF EARS EVEN AFTER CALLING ON HELPDESK.ANY OF YOU FACING SIMILAR PROBLEM IF YES IT IS SERIOUS,WE SHOULD TAKE UP COLLECTIVELY.