TAX CONSULTANT
42 Points
Joined February 2016
for the latest problem of "authorise signatory details not found or user not regeterd"
I have called the help desk for at least 5 time from the morning , but they seems helpless, it is sad to see that one of the worlds largest I.T company could not debug a problem within a whole day , with realeasing offline tool for Oct to Dec GSTR 4 , we are left with 5 days to file , which is a lot of pressure for CA and tax consultants , but than you have to waste a whole day by waiting to solve technical errors,
an another big issue is that for some composite dealers who have taken registration in the last days of september , there was no option availble earlier to file GSTR 4 in the portal , but suddenly overnight system has started the filling of those returns by making available the form after due date ( 24 th DEC) , and also continues imposing you with panelty , I have brought the issue to the attension of the helpdesk members but they does not seem experts.
System is announcing new features every day with out properly awaring dealers earlier and also continues imposing panelties for the faults of the system , it is unethical and unfortunate.