Documents required for custom clearance

actually DHL is responsible for the follow the Guidelines of custom and Rbi so produce the said documents to DHL.

When shipments are handed over to customers, you will be asked to present a photo ID (passport, driver’s license, alien registration card, etc.). When the recipient’s address includes the name of a corporation, you may be asked to present an employee ID card as proof that you are employed with the concerned corporation.
*This step is required every time you pick up a shipment.

The additional procedures below are required in the following cases.

• In the event that a shipment is to be received by a customer other than the recipient on the Waybill

The customer receiving the shipment must prepare a “Power of Attorney” signed and sealed by the recipient on the Waybill and present it upon receipt of the shipment. The shipment may be received without a seal only in the case of handover of a Power of Attorney to a proxy through the sending of an e-mail from an address with a domain name that indicates the corporation to which the recipient belongs. In that case, please submit a printout of a part of the e-mail requesting entrustment in which the domain name can be confirmed.

Please contact DHL Customer Service