Income tax office doesn't know how to refund tds on property

Hello Team, I had sold a property in 2013 and had paid 1% TDS on property. As per my ITR (filed manually and not online) I was supposed to get the 1% TDS refunded. Now I haven't got the refund as yet hence I had been to the Income Tax Office for the same. The Income Tax Officer told me that he does not know how to process the TDS refund. I am not sure as to what I need to do now. My TDS Refund is stuck for on reason. Appreciate your help in guiding me further. Thanks Rahul Bajaj 9930838411