Income tax office doesn't know how to refund tds on property

Check by login in to incometaxindia.gov.in whether your return has been processed or not. 

Hello Ashish,

The return wasn't filed online, hence there is nothing for the same. Is there any other way?

Thanks

Rahul

Inquire to Income tax office by giving acknowledgement number of that year.

In case, if there is a demand raised by income tax, Income tax adjust the refund with demand amount.

I did the same and there is a refund to be given for the TDS on Property. However he doesn't know how to process the refund through is system, although he too agrees that there is a refund to be given.

Submit handwritten application for refund giving all details with the copy of ITR acknowledgement. and submit with your concerned officer, take acknowledgment of it and proceed to higher authority. Thats all what we can do.

When you say Higher Authority, who will that be? As I have already given a written application twice.

write to OMBUDSMAN of INCOMETAX of your area, they will take care 

Oh great...I will try that...any idea how long does it take?

you have to submit three correspondence done with ITO /AC on the subject, ( and reply received , if any )  in past six months, 

they forward it to juridiction ITO with guidelines, and the whole process is completed within 6 weeks approx

Thanks for your time..I will do the same.