Department shaking Tax payers Faith & encourage Corrupt prac

I file my tax return with refund due for A.Y.2008-09,through taxsmile.com,Now department advised me to approach Assessing Officer & visit department to claim refund,I expect that's once department adopted efiling technique,must not encourage personal visit to A.O AND discourage the practise followed in past,then what is the used of such implementation of efiling?