Build trust through your communication..!!

CA Abhilesh Jha (Practising Chartered Accountant) (45 Points)

06 January 2016

How to build trust through communication..!!!

"When the trust account is high, communication is easy, instant, and effective." --Stephen R. Covey

Every communication ends with some expectations, e.g.

Your boss or client wants you to execute a piece of work.
A colleague wants you to provide a piece of information.
You want somebody to do take some action on your request.

Let me take you through one more example: you are invited to deliver a presentation on time management. Everybody expects you to share the best strategies on time management. Your presentation can make or break trust. If you succeed to meet audience’s expectations, the audience will start trusting you or they will lose trust in you.

Hence every communication is a trust building opportunity. It has four elements:

Promise keeping: This is the first step to trust building. If you fulfill your promise, the other person starts trusting you.

Conversely, if you break your promise even once, the other person becomes cynical about you. Once a person loses trust in you, you will have a tough time proving yourself again.

You take your words casually and people will treat you casually.

Timeline of work: Of course, execution of work creates the first level of trust. However, substance of timeline of work cannot be undermined. Project delivered beyond timeline may lose its significance and in turn, your customer or boss may lose trust in you.

Being a star performer, you must execute your work in time. And always have enough time for finishing touch, so that you can leave a long- lasting impression of your work approach.

Deliver your work in time and your client will always remember you.

Quality of work: Excellence in work will decide your sustainability in your industry. That is the only reason all experts suggest unanimously, “Love your work.” Love your work and quality follows your work.

If you are obsessed with quality, people love to work with you. Always remember that quality is deliberate, not accidental.

Quality multiplies trust. If you appreciate your work, you can expect people to appreciate it.

Exceed expectation: Lastly, make it a custom to deliver work beyond expectation of your client, and the client will have blind trust in you. A good client can never afford inferior work, and you cannot afford to lose a good client.

Once your client understands that you intend to benefit him more than he intends to benefit himself, he accepts you unconditionally.