Bank not responsible if atm misused: consumer forum

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145 Points Joined December 2011

 

A person cannot claim damages from bank if he fails to immediately block his lost ATM and money is unauthorized withdrawn by using the card, a district consumer forum has said.

It said the bank would have been liable if the transaction of withdrawal of money took place after blockage of the card.

A bench of Central Delhi District Consumer forum passed the order while dismissing a complaint filed by a Faridabad resident Deepa Singh alleging that bank is liable for the compensation as it allowed illegal withdrawal of money from her account after she lost her ATM.

"Singh was having the PIN number and without that PIN number, the ATM card could not have been used. First the money was withdrawn and only thereafter the bank was informed to block the card.

"The bank complied the instructions of the complainant. The bank would have been liable if transaction of withdrawal of the amount would have taken after the blockage of the card by it," the forum said.

 

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On 24 December 2011 at 14:02 Report
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139 Points Joined November 2008

A right decision by the Bench.

 

If the Bank will held liable for cash withdrawn after loosing card and before complain the many people can withdraw the money and after it file a complain that the card was lost.

 

A quite sound decision.

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On 24 December 2011 at 14:58

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