My friend recently installed Tally ERP 9 on his p.c. having Windows 7 Operating System . Occasionally get Memory Access Violation Error & Tally crashes or hangs . Tried all the following steps :-
(i) Set Default Companies=No in Tally.ini
(ii) Set User TDL=No in Tally.ini
(iii) Uninstalled & re-installed Tally ERP9
(iv) Set Screen Resolution to 1024 x 768
(v) Uninstalled & re-installed Printer & Scanner Drivers
(vi) Set Config=C:\$recycle.bin
(vii) Installed Memory was 2 GB .Put one more RAM stick of 2 GB (DDR2) in Memory Slot making total installed Memory capacity as 3 GB .
(viii) Ran Norton Power Eraser & Malware Bytes & removed all Potentially unwanted Programs that these software detected .
Still , the problem persists although frequency is not absolutely alarming . (Tally crashes on an average once to twice a day) .
Moreover , Firefox has also started crashing repeatedly .
(a) Is it that Tally (all verions) does not work well on Windows 7 ?
(b) Could RAM be faulty ?
(c) Could the Printer/Scanner Driver be the main Culprit ?
(d) Could Norton 360 be detecting Tally as a Virus & thus making it crash/hang ?
(e) Could a Virus be causing the problem (Please note that I am able to work on Office 2007 files without any problem) .
(f) Should I delete the Tallysav.dat file in the Data Folder & see if this resolves the issue
(g) Should Tally .ERP 9 be installed in a drive different than the drive in which the Operating System is installed ? I have it installed in “C:\Tally.ERP9” Folder .
What could be the problem & how to trouble shoot & identify the cause of the problem ?
Would like to add that on the same p.c., earlier , was able to run Tally 7.2 on Windows XP without any problems .