same problem here..

contacted helpdesk some days back and they told it is because of server error and will be sorted soon.

when contacted sales tax they told to send a mail to helpdesk but their mailbox is full so the mail bounces back with the error message.

"forgot password"  method is also not working..

I FIGURED OUT THE SOLUTION GUYZ...........first type the username than click on forgot password after that reenter your username then fill and captcha...you will get notified on your email id with an otp....then fill this otp in and now you can generate password again go to login page... login problem solved...thank you

The above solution worked for me.. I can login now.

"

I FIGURED OUT THE SOLUTION GUYZ...........first type the username than click on forgot password after that reenter your username then fill and captcha...you will get notified on your email id with an otp....then fill this otp in and now you can generate password again go to login page... login problem solved...thank you

Read more at: /forum/details.asp?mod_id=398718&offset=2#reply"

The above solution worked for me.. I can login now.

"

I FIGURED OUT THE SOLUTION GUYZ...........first type the username than click on forgot password after that reenter your username then fill and captcha...you will get notified on your email id with an otp....then fill this otp in and now you can generate password again go to login page... login problem solved...thank you

Read more at: /forum/details.asp?mod_id=398718&offset=2#reply"

It does not allow for password change, when I clicked on Forgot Password again an error message " Access denied" displayed.

Please provide solution


 

Thank you Sir.

Thank you Sir.

Sir,

.Please contact GST helpline and launch a complaint after that the problem will be solve within 1 or 2 days.

Thanks and regards

D. P. Banerjee

Accountant

I was facing the same error and it got fixed by adding "*.gst.gov.in" in Trusted Sites of Internet Options. Do not tick on "use https:// for sites in trusted zone". I am sure this will solve your problem.

Sir
It can be easiliyt solved..

First SIGN OUT / LOG OUT from the GST login page. 
Close and restart browser

Then goto login page .. But don't try to login.  Just click 'FORGOT PASSWORD' button..
Give your username.  You will get an OTP  in registered mobile number . Enter the OTP

You will get your RESET PASSWORD page, where you can enter your new password ( two times)
Then login with your new password. 

Thats all 
Shijoy James

Some friends were saying that by changing the password through forgot password link, the problem will be solved. but the problem still persists for me. call center are not picking the phone. helpdesk @ gst.gov.in is also not responding. I even tried to add the site to trusted sites. but that too the error is still there.