Hello,
I have a question, we are an OnLine web hosting company, our payment system is online using CCAvenue and Paypal
All new accounts are created and delivered via our client portal once payment is completed after client client registration. However recent times we also provided Bank Details for client to pay via NEFT / RTGS / Cheque Deposit. Few customers have deducted TDS while transferring payment to our Bank. While we requested them to complete full payment without which we cannot provide access to their control panel, to which they said their CA has told them to deduct TDS.
What to do about this as we cannot provide control panel access to clients as long as their payments are not completed. Is refusing the sale only option? But in that case we loose sales, please guide and help us.
Thanks
CAclubindia
